Privacy policy

Who we are

Hauski is operated by HSKI Group Limited trading as Hauski ('Hauski', 'we', 'us'). We are registered in England and Wales under company number 16825249 and our registered office is 82, Unit A James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE.

Hauski is an online property portal that provides tools, dashboards and support so that buyers and sellers can collaborate in one place. We are not an estate agent and we do not act as your instructed representative in a property transaction.

Personal data we collect

We collect information that helps us create, secure and improve your experience across the Hauski website, dashboards and calculators.

• Account details such as your name, contact information, login credentials, verification documents and saved preferences.
• Property information you choose to add, including addresses, listing details, comparable data, offer notes and files that you upload for storage or sharing.
• Usage, device and log data that shows how you interact with dashboards, calculators, alerts and chat so we can keep the service reliable.
• Support communications, for example when you speak with our team, request help on a listing, schedule viewings or troubleshoot direct buyer-seller conversations.
• Interaction records such as viewing requests, offers, messages and shared documents so we can sync activity across the relevant dashboards.

How we use your information

We use the data described above to operate and secure the Hauski portal, personalise dashboards, surface saved searches, process support requests and keep you updated about service changes.

Calculators such as our mortgage and stamp duty tools pull in the latest public guidance and your own assumptions to produce indicative figures. These results are a planning guide only, are not personal financial advice and should be confirmed with a qualified mortgage adviser, surveyor or conveyancer.

We may contact you via email, in-dashboard messages or push notifications to deliver service updates, confirm account activity or highlight new optional features. You can manage marketing preferences at any time.

We also create aggregated insights that do not identify you so we can improve the platform, understand housing demand and share high-level market commentary.

Legal bases for processing

We process personal data under the following UK GDPR legal bases depending on the activity:

• Consent, for example when you opt into marketing updates or non-essential cookies.
• Performance of a contract so we can provide the dashboards, alerts, calculators and services that you signed up for.
• Legitimate interests such as maintaining platform security, preventing fraud and understanding how our free portal is being used.
• Compliance with legal obligations including anti-money laundering checks, tax rules and responding to lawful requests from regulators.

How we share data

We do not sell your personal information. We share data only with trusted service providers that help us run Hauski (for example hosting, analytics, communications, identity verification and customer support tools). These providers are bound by contracts that keep your information secure.

Hauski does not broker or resell mortgage, conveyancing or surveying services, and we do not pass your details to third parties for those purposes. If you choose to work with external professionals you can share information with them directly from your dashboard.

We may also disclose information when required by law, to enforce our terms or to protect the rights, property and safety of our users.

International transfers and security

Personal data is primarily stored within the United Kingdom or the European Economic Area. Where we rely on providers located elsewhere, we use appropriate safeguards such as standard contractual clauses or UK adequacy regulations.

We implement organisational and technical measures including encryption, access controls, continuous monitoring and staff training to protect your information. However, no online system can be completely risk-free, so please keep your passwords secure and report any suspicious activity to us immediately.

Retention and deletion

We retain your personal data while your Hauski account is active and for a reasonable period afterward to support record keeping, regulatory requirements and dispute resolution. Document storage follows the schedules that apply to the document type.

When you close your account or we no longer need the data, we will delete or anonymise it unless we must keep it for legal, regulatory or audit purposes.

Your rights

You have rights under UK data protection law, which may include the ability to:

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data or restriction of processing in certain circumstances.
• Receive your data in a portable format.
• Object to direct marketing or processing based on legitimate interests.
• Withdraw consent where processing is based on consent.

Cookies and tracking

We use cookies, pixels and similar technologies to keep you signed in, improve performance and understand how the portal is used. Non-essential cookies are optional and you can manage your choices at any time through our cookie controls. More detail is available in our Cookie Policy.

Contact us

If you have questions about this policy or how Hauski handles your information, email team@hauski.com or write to Privacy, HSKI Group Limited, 82, Unit A James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE.